Online Shop & Workshop Terms and Conditions
Holcombe Health ("we", "us", "our"). Holcombe Health is a trading name of Jenny Holcombe.
Registered Address:
342 High Road
Whaplode
Spalding
Lincolnshire
PE12 6TG
United Kingdom
Email: info@holcombehealth.co.uk
Telephone: 07888 748651
Last Updated: 2nd November 2026
1. Introduction
1.1 These Terms and Conditions govern the sale of products and workshop bookings made through our website.
1.2 By placing an order or booking a workshop through our website, you agree to be bound by these Terms.
1.3 These Terms apply to consumers. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or any other applicable UK legislation.
2. Our Products
2.1 Product images are for illustrative purposes only. Colours and appearance may vary.
2.2 We take reasonable care to ensure product descriptions and prices are accurate at the time of publication.
2.3 All products are subject to availability.
2.4 We reserve the right to withdraw products from sale at any time.
2.5 We make every effort to ensure product descriptions are accurate. References to traditional uses of herbs or botanicals are provided for educational or historical purposes only and should not be interpreted as medical claims.
2.6 Products sold through this website, including dried herbs, balms, room sprays and other botanical products, are intended for cosmetic, culinary, atmospheric or educational use only unless expressly stated otherwise.
2.7 Some products may contain plant materials, essential oils, beeswax, nuts or other natural ingredients which may cause allergic reactions in sensitive individuals. Customers are responsible for checking ingredient information before use. Discontinue use immediately if irritation or an adverse reaction occurs.
2.8 These products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
2.9 Information provided on this website is for educational purposes only and should not be considered medical, herbal or healthcare advice.
2.10 General information provided on this website should not be considered personalised herbal or medical advice. Individual herbal recommendations and bespoke herbal formulations are only provided following a private consultation with Jenny Holcombe, BSc (Hons) Herbal Medicine.
2.11 If you are pregnant, breastfeeding, taking medication, or have a medical condition, please seek advice from your GP or another qualified healthcare professional before using herbs.
2.12 Due to the natural and handmade nature of many of our products, colour, fragrance, texture, appearance and packaging may vary slightly between batches. Such variations do not constitute defects and do not affect the quality or intended purpose of the product.
3. Ordering Process and Contract Formation
3.1 Our website will guide you through the ordering process.
3.2 All orders are subject to acceptance and availability.
3.3 An acknowledgement email does not constitute acceptance of an order.
3.4 A legally binding contract is formed when we send a dispatch confirmation email.
3.5 If we cannot fulfil your order we will notify you and issue a refund where applicable.
4. Price and Payment
4.1 All prices are displayed in Pounds Sterling (£).
4.2 Delivery charges are additional unless stated otherwise.
4.3 Payment must be made in full at checkout unless we expressly agree otherwise.
4.4 We reserve the right to correct pricing errors.
5. Delivery and Collection
5.1 We offer delivery and, where agreed, collection of goods.
5.2 Goods may be delivered to the address provided during the ordering process.
5.3 Collection may be arranged from an agreed location, including during a consultation appointment, workshop, event, market, or other collection point agreed between us and the customer.
5.4 Delivery times and collection availability are estimates only and cannot be guaranteed.
5.5 Goods will normally be dispatched, delivered, or made available for collection within 30 days of contract formation.
5.6 Risk in the goods passes to you:
- upon delivery to the address provided; or
- upon collection by you or a person authorised by you.
5.7 We currently deliver to addresses within the United Kingdom only.
5.8 Where collection has been agreed, it is your responsibility to collect the goods within a reasonable period. We reserve the right to contact you to make alternative arrangements if goods remain uncollected for an extended period.
5.9 Products purchased at markets, fairs, exhibitions or other in-person events are subject to the same product quality rights under applicable consumer legislation. However, statutory cancellation rights applicable to online and distance sales do not apply to purchases made in person.
6. Consumer Right to Cancel
6.1 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within fourteen (14) calendar days of receiving your goods.
6.2 To cancel an order, please contact us using the details provided in Section 15.
6.3 Refunds will be issued within 14 days of receiving the returned goods or receiving evidence that they have been returned.
6.4 You are responsible for return postage costs unless goods are faulty, damaged, or not as described.
Exceptions:
- The right to cancel does not apply to:
- Personalised or bespoke products.
- Sealed goods unsuitable for return for health or hygiene reasons once opened.
- Perishable goods.
- Opened herbal products, teas, dried herbs or botanical preparations where health protection or hygiene concerns apply.
7. Returns and Refunds
7.1 Returned items must be in their original condition unless faulty.
7.2 Once goods have been inspected, any applicable refund will be processed to the original payment method.
7.3 We may reduce refunds where goods have been handled beyond what would reasonably be permitted in a physical retail environment.
8. Faulty or Incorrect Products
8.1 Under the Consumer Rights Act 2015, all goods supplied must:
- Be of satisfactory quality.
- Be fit for purpose.
- Match their description.
8.2 If an item is faulty, damaged or misdescribed, please contact us as soon as possible.
8.3 Where goods are found to be faulty or not as described, we will provide an appropriate repair, replacement or refund in accordance with your statutory rights.
8.4 We will cover reasonable return postage costs for faulty goods.
9. Workshop Bookings and Training Events
9.1 Booking and Payment
9.1.1 Workshop and training places are only confirmed once full payment, or an agreed deposit, has been successfully received.
9.1.2 All fees are clearly displayed at the time of booking and are non-negotiable.
9.2 Customer Cancellations and Refunds
9.2.1 Cancellations made more than fourteen (14) days before the workshop date will receive a full refund less any non-refundable payment processing fees.
9.2.2 Cancellations made between seven (7) and fourteen (14) days before the event will receive a fifty percent (50%) refund.
9.2.3 Cancellations made fewer than seven (7) days before the event are non-refundable.
9.2.4 Where reasonable notice is provided, we may, at our discretion, offer a transfer to a future workshop date.
9.3 Organiser Cancellations
9.3.1 We reserve the right to cancel, postpone or reschedule workshops due to illness, adverse weather, venue issues, insufficient bookings or circumstances outside our reasonable control.
9.3.2 If we cancel an event, attendees will be offered either:
- A full refund; or
- A transfer to an alternative date.
9.3.3 We are not responsible for travel costs, accommodation costs, childcare costs, loss of earnings or other related expenses incurred by participants.
9.4 Educational Purpose and Scope
9.4.1 All workshops, courses and educational materials are provided for educational and informational purposes only.
9.4.2 Attendance at a workshop does not qualify any participant to practise as a Medical Herbalist, prescribe herbal medicines, diagnose medical conditions or provide healthcare services.
9.4.3 Information provided during workshops does not constitute medical, herbal or healthcare advice.
9.4.4 Participants remain responsible for how they use any information learned during workshops.
9.5 Online Workshops and Digital Content
9.5.1 Access links and login credentials must not be shared with others.
9.5.2 All workshop recordings, presentations, course materials, downloadable resources and supporting documentation remain the intellectual property of Holcombe Health.
9.5.3 No workshop materials may be copied, distributed, reproduced, sold or shared without our prior written permission.
9.6 Health and Safety
9.6.1 Attendees must notify us at least 48 hours before an event of any severe allergies, sensitivities, medical conditions or accessibility requirements.
9.6.2 We cannot guarantee that products, materials or venues will be free from allergens including plant materials, pollen, beeswax, nuts or essential oils.
9.6.3 Participants attend workshops at their own risk and must follow any safety guidance given during the event.
10. Limitation of Liability
10.1 Nothing in these Terms excludes or limits liability for:
-
Death or personal injury caused by negligence.
-
Fraud or fraudulent misrepresentation.
-
Any liability which cannot be excluded or limited under applicable law.
10.2 Subject to clause 10.1, we shall not be liable for indirect or consequential losses.
10.3 Subject to clause 10.1, our total liability arising from any claim shall not exceed the total amount paid by you for the relevant product, service or workshop booking.
11. Personal Data
11.1 We process personal data in accordance with our Privacy Policy.
11.2 Your data will be used only for order fulfilment, workshop administration, customer service, legal compliance and related business purposes.
12. Intellectual Property
12.1 All website content, course materials, workshop handouts, branding, graphics, text and digital resources remain the property of Holcombe Health unless otherwise stated.
12.2 No content may be copied, reproduced, sold or distributed without prior written consent.
13. Complaints
13.1 If you have a complaint, please contact us using the details listed below.
13.2 We aim to acknowledge complaints within two working days and resolve them within fourteen working days where reasonably possible.
13.3 We are not obliged and do not currently participate in an Alternative Dispute Resolution scheme for consumer disputes.
14. Governing Law
14.1 These Terms are governed by the laws of England and Wales.
14.2 Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of England and Wales.
15. Contact Details
If you have any questions regarding these Terms, your order, workshop booking or any of our products, please contact:
Holcombe Health
342 High Road
Whaplode
Spalding
Lincolnshire
PE12 6TG
United Kingdom
Email: info@holcombehealth.co.uk
Telephone: 07888 748651