Clinical Services Terms and Conditions
Holcombe Health ("we", "us", "our"). Holcombe Health is a trading name of Jenny Holcombe.
Registered Address:
342 High Road
Whaplode
Spalding
Lincolnshire
PE12 6TG
United Kingdom
Email: info@holcombehealth.co.uk
Telephone: 07888 748651
Last Updated: 2nd November 2026
1. Introduction
1.1 These Terms & Conditions apply to all clinical services provided by Jenny Holcombe through Holcombe Health.
1.2 By booking an appointment, consultation, treatment or assessment, you agree to these Terms & Conditions.
2. Practitioner Information
Clinical services are provided by Jenny Holcombe, BSc (Hons) Herbal Medicine.
Services may include, but are not limited to:
- Herbal Medicine Consultations
- Kinesiology
- Bowen Technique
- Food Intolerance Testing
- Holistic and Complementary Therapies
- Natural Health and Wellbeing Consultations
- Facials and Related Treatments
- Follow-up Consultations and Reviews
3. Scope of Practice
3.1 Holcombe Health provides complementary and holistic healthcare services designed to support health and wellbeing.
3.2 Services are not intended to replace the advice, diagnosis or treatment provided by your GP, consultant, pharmacist or other regulated healthcare professional.
3.3 Clients should continue taking prescribed medication unless advised otherwise by the prescribing healthcare professional.
3.4 Holcombe Health does not provide emergency medical services. Any urgent or emergency medical concerns should be directed to your GP, NHS 111 or emergency services as appropriate.
4. Booking Appointments
4.1 Appointments may be booked online, by telephone, email or other agreed methods.
4.2 An appointment is only confirmed once payment has been received or booking confirmation has been issued.
4.3 Clients are responsible for providing accurate contact information when making a booking.
4.4 Holcombe Health reserves the right to decline or cancel a booking where appropriate.
5. Fees and Payment
5.1 Current treatment and consultation fees are published on the website or provided upon request.
5.2 Payment is due at the time of booking unless otherwise agreed.
5.3 Fees must be paid in full before any herbal prescriptions, remedies, reports or treatment plans are released.
5.4 Prices may change from time to time without prior notice.
6. Cancellations and Missed Appointments
6.1 Appointments cancelled with more than 24 hours' notice may be rearranged or refunded.
6.2 Appointments cancelled with less than 24 hours' notice will be charged at the full appointment fee.
6.3 Failure to attend an appointment without notice will result in the full appointment fee being charged.
6.4 If Holcombe Health needs to cancel or reschedule an appointment due to illness, emergency or circumstances beyond our control, an alternative appointment will be offered.
7. Client Responsibilities
7.1 Clients agree to provide accurate and complete information regarding:
- Medical history
- Current symptoms
- Existing diagnoses
- Prescription medication
- Supplements and herbal remedies
- Allergies and sensitivities
- Pregnancy or breastfeeding status
7.2 Clients are responsible for informing Holcombe Health of any significant changes in their health status.
7.3 Recommendations and treatment plans are based upon the information supplied by the client. Holcombe Health cannot accept responsibility for advice given where information has been omitted or inaccurately provided.
7.4 By attending an appointment, clients confirm that they are participating voluntarily and consent to receiving the agreed treatment, consultation or assessment.
8. Clinical Services and Treatments
8.1 Our services and treatments, including Herbal Medicine consultations, are provided to support health and wellbeing.
8.2 Recommendations, treatment plans and assessments are based on the information available at the time of consultation and are tailored to the individual where appropriate.
8.3 Bespoke herbal formulations supplied by Holcombe Health are intended solely for the named client and should not be shared with others.
8.4 Food intolerance testing and related assessments are intended as informational tools to support client awareness and wellbeing and should not be regarded as a medical diagnosis.
8.5 Clients must advise Holcombe Health of any medical conditions, allergies, sensitivities, recent cosmetic procedures, pregnancy, breastfeeding status or other factors that may affect treatment.
8.6 Patch testing may be required for certain products or treatments, and clients are responsible for following any aftercare guidance provided.
8.7 While treatments and recommendations may support health and wellbeing, no guarantee can be made regarding specific outcomes or results.
8.8 General information and recommendations provided through consultations should not be considered a medical diagnosis or a substitute for professional medical advice. Clients remain responsible for seeking appropriate medical advice where required.
8.9 Clients should inform Holcombe Health of any changes to prescribed medication, pregnancy status, allergies or medical conditions before using any bespoke herbal formulation.
9. Allergies and Adverse Reactions
9.1 Many treatments and products utilise natural ingredients, herbs, essential oils, beeswax, carrier oils and botanical preparations.
9.2 Although every effort is made to identify potential sensitivities, clients remain responsible for notifying Holcombe Health of any known allergies or adverse reactions.
9.3 If irritation, discomfort or an adverse reaction occurs, clients should discontinue use of any product and seek appropriate medical advice.
10. Confidentiality
10.1 Information disclosed during consultations and treatments will be treated confidentially.
10.2 Information will only be shared:
- With the client's consent;
- Where required by law; or
- Where there is a serious concern regarding the safety of the client or others.
11. Clinical Records and Data Protection
11.1 Holcombe Health maintains records of consultations and treatments in accordance with professional requirements and UK data protection legislation.
11.2 Personal information will be processed in accordance with the Holcombe Health Privacy Policy.
11.3 Information is collected solely for the provision of services, client care, legal compliance and business administration.
11.4 Records may be retained for the period required by insurance providers, professional standards and applicable legal requirements.
11.5 Clients may request access to their personal data in accordance with applicable data protection law.
12. Limitation of Liability
12.1 Nothing within these Terms excludes or limits liability where such exclusion would be unlawful.
12.2 Holcombe Health accepts no responsibility for loss arising from a client's failure to disclose relevant health information.
12.3 Clients remain responsible for decisions regarding their healthcare and for seeking appropriate medical advice when required.
12.4 Subject to applicable law, liability shall be limited to the amount paid for the relevant service.
13. Complaints
13.1 If you have a complaint, please contact us using the details listed below.
13.2 We aim to acknowledge complaints within two working days and resolve them within fourteen working days where reasonably possible.
13.3 We are not obliged and do not currently participate in an Alternative Dispute Resolution scheme for consumer disputes.
14. Governing Law
14.1 These Terms are governed by the laws of England and Wales.
14.2 Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of England and Wales.
15. Contact Details
If you have any questions regarding these Terms or any clinical services provided by Holcombe Health, please contact:
Holcombe Health
342 High Road
Whaplode
Spalding
Lincolnshire
PE12 6TG
United Kingdom
Email: info@holcombehealth.co.uk
Telephone: 07888 748651
16. Clinical Disclaimer
Clinical consultations, complementary therapies and recommendations provided by Holcombe Health are intended to support health and wellbeing and are not a substitute for medical diagnosis, treatment or emergency healthcare. If you have concerns regarding your health, please consult your GP or another suitably qualified healthcare professional. Individual results may vary, and no specific outcome can be guaranteed.